Shipping & Returns
Shipping Policy
At OneOriva, we are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. During peak periods or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout. International orders may be subject to customs clearance, which can affect delivery times.
Shipping Costs
Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping option.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can monitor your package.
Delays
While we work with trusted shipping partners, delays caused by weather, customs, carriers, or other unforeseen circumstances may occur and are beyond our control.
Incorrect Address
Please ensure your shipping address is accurate before completing your order. OneOriva is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
If you have any questions about your shipment, please contact our customer support team. We are always happy to help.
Return & Exchange Policy
At OneOriva, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned in their original packaging.
Exchanges
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, certain products such as opened pet food, treats, and personal care items cannot be returned unless they are defective.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within a few business days, depending on your payment provider.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs unless otherwise required by law.
If you have any questions about returns or exchanges, please contact our customer support team. We are always happy to assist you.